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Best Practices
Tuesday, 12 January 2010 09:30

Having managed information technology for small and start-up businesses for the last 14 years, we developed Black Mesa Technology to be the partner we would have wanted.

Here are 6 reasons Black Mesa Technology should provide the IT services for your small to medium-sized business:

1) We are easy to contact and schedule. You can place a service order directly on our website. You submit a service ticket and we fix the problem. There isn't a lot of paperwork or trouble. The biggest complaint we hear about small business IT consultants is the difficulty of getting an appointment and getting the job done. We use the tools of the trade - web-based agreements, online helpdesk and electronic service orders - to ensure that your experience is smooth and that working with Black Mesa Technology is easy.

2) We are fast and responsive. As a local Oklahoma City company dedicated to small and medium-sized business information technology consulting, we know that speed matters. We guarantee to send someone on-site to your office within 24 hours of receipt of any service order, or we do the job remotely and instantly, if you prefer.

3) We focus on affordability. We make every effort to suggest the most cost effective solution for any problem, keeping in mind the client's likely future needs and budget constraints. We won't sell you a $100,000 solution to fix a $10,000 problem.

4) We provide unbiased, neutral technology advice. We are not a dedicated re-seller of any product and make no revenue based on marking up other company's products. This means we have no incentive to push you towards any particular solution. We always recommend the tool that we think is best for the size, stage and circumstances of your business. We take our strategic advising services seriously and charge for requirements gathering and solution specification so we can remain unbiased and provide you with the best professional advice.

5) We keep up with the latest technology so you don't have to.  We maintain expertise in a variety of technologies suitable for small to medium-sized businesses, including keeping up with current trends. We always try to future-proof our solutions, so that the upgrade path and value proposition is clear.

6) We are strategic business advisors. We focus on value and return-on-investment for all projects. We work with our clients to ensure that we understand their businesses in enough detail to provide solutions that not only perform their function, but also provide a competitive advantage in the marketplace. That means providing solutions that reduce costs, increase performance or improve customer service. We know that in small to medium-sized businesses, your bottom line is our bottom line and the value of any project must be clear.

7) Accountability and quality. We provide our clients with a 100% satisfaction guarantee. That means we work to get your solution right, until you are satisfied. And you will have the Managing Partner's cell phone number, if you want it. That is how we operate.
 

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